Game crashes on launch, can't work out why

Support and Bug Reports
1

I play on the Xbox app, Win10, and since I installed the new dlc packs my game has completely bricked. I get past the login screen, and the game instantly crashes. I don’t even get to the main menu.

I’ve tried:

Reinstalling
Restarting the computer
Verifying the game
Updating drivers
Disabling the firewall

Since I’m running the Xbox version of the game I cannot launch in windowed, nor can I edit any game settings through a launcher, as I don’t have access to one.

If anyone has a fix for this, I really need the help. Unless I find a way around this, I can’t think of any way to get around it.

2

Update: I’ve now reinstalled without the two DLCs, and I’ve also tried moving the files to my C drive, from D, still nothing.

Edit: It isn’t anything to do with my account. I’ve just tried loading with an alt, and it still crashes on launch. This is a game issue, as all my other games run just fine

3

Did you try to start the game while being offline?

4

Unless there’s a way to do that without a launcher, I can’t launch offline easily. I could try loading while disconnected to the internet

Edit: Xbox won’t allow you to boot the game offline, so that won’t work either

5

That’s disappointing.
Did you try to disconnect your apex connect account? (if you are able to login to the account)

https://apex-connect.avalanchestudios.com/register?from=%2Fsettings

6

If you can respec, that means you’re playing on Gamepass, which recently got an upcoming update released early accidentally. This has caused a lot of problems, and is likely the reason you are having trouble logging in.

7

Ahh, yeah, that lines up with other things I’ve heard. Thank you very much <3