Cheers! Mind if I add you on steam and get you to do another couple little tasks (that would take 1 min)?
Currently I have nothing better to do so You can add me - steam user name: olo_c
1 Like
this won’t be in format because it’s an update.
Only important thing I discovered is when I run steam in offline mode and my wifi is still connected the game still displays ‘Performing online login’. However if I run steam in offline mode AND turn off my wifi the game gets stuck on the same loading screen however it is just black with the loading icon down the bottom right / no sign of the ‘Performing online login’ BS. This however still doesn’t allow me to play the game…
Devs pls fix.
2 Likes
Hello, @Isaac 
Sorry to hear that you are experiencing this issue.
I’ll take a look and hopefully we can get this sorted out for you somehow!
In the meantime, please do not create new bug reports for the same issue, but rather keep all further information gathered in one place (this thread). I decided to merge all your separate posts about this issue into this thread to make it easier to follow the development. 
2 Likes
Hello again @Isaac
Let me know if I have mistunderstood anything:
- You played a total of 4h without issues. You then closed the game and went away for a bit, started the game later and the issue started occurring
- You have tried playing online and offline but still getting stuck at the same screen
- Issue still occurs after reinstalling the game
- Other steam games work fine but GenZ doesn’t
- You occasionally get an error message “steam must be running and logged in to play title online” after sending a crash report, despite being logged in and having steam running
To be able to better tackle the issue I would very much appreciate if you could test the following things:
-
Try turning ON and OFF steam cloud sync and boot the game
-
Try turning OFF steam cloud sync and boot the game
-
Try verifying integrity of game files then boot the game
-
Do you have the latest version of steam installed?
-
Would you mind giving us a copy of your save file? IF yes, copy and upload it to a temporary online storage and share a link with me in a PM. Having the save file might help us find the issue.
Your save file can be found in: Documents\Avalanche Studios\GenerationZero\Saves -
(NOT IDEAL - Only try this as a last resort and if you are up for it) Delete your save file and boot the game. Does it still occur? I totally understand if you are not prepared to do this and I am hoping we do not have to go down this route, but it is an option worth exploring IF all else fails.
Thank you for your time 
and again, sorry to hear that you are experiencing this.
I will raise the issue with the team and hopefully we can get around this somehow!
I’ll check in here tomorrow.
5 Likes
Hey Knivspark!
I’m not at my own PC right now but will do the tests you’ve suggested tomorrow once I’m back home and will get back to you with my findings. Since I’m only 4hrs into the game I don’t really mind deleting my save file. I love this game and wouldn’t mind playing through what I already have in the name of science. Thank you so much for your time. 
and sorry for being a bit of a pain in the butt.
Isaac
2 Likes
A wee update. Just booted up my PC for the first time in a couple days. Loaded the game and am having no issues however my save file is gone. I haven’t done anything you suggested, it just works. I don’t know what caused this but thanks for the advice and I’ll make sure to use your advice if the issue arises at a later date. Although I now have to start again I’m just happy it works.
Thanks,
Isaac
2 Likes
Good to hear that you can play again, @Isaac!
If you get this (or other issues) again do not hesitate to come back here to the forum.
Have fun!
4 Likes
This post should be sticky on these forums where you look for game help regarding steam!
The post is PERFECT and is the solution to soooooo many steam game issues.
And…Its easy to do, and the users cant fek something up!.
Please sticky it in a forum where you ask for techical help!
1 Like
I had the same issue and had to delete my save file. Ran fine after that. Does anyone know what is corrupting the save file and causing this issue? I lost all my save data and had to start from scratch so I only recommend it as a last resort. If there is a better way without losing my save data id really like to know.
THAT was interesting. Send that info to the devs.
Hey all,
If anyone has issues with their save files, corrupt save, preventing you from loading into the game, getting stuck on “performing online login…”, etc…
BEFORE you delete your save, please provide us with your save file so that we can examine it.
It would help a great deal in investigating and identifying the issue.
Your save file can be found here:
%USERPROFILE%\Documents\Avalanche Studios\GenerationZero\Saves\
Thanks
5 Likes
Sadly, the game is stuck on “Performing online login” for me as well. Disabling cloud sync didn’t help, as well as offline mode. I tried verifying, but now I can’t even do that - it starts and freezes forever just seconds after. I’ve tried waiting 10-15 minutes to log in, but it’s just stuck for good. Before that, game was running smoothly for two days straight, without any troubles.
I have a similar problem except my loading screen doesn’t just load it completely crashes without explanation. keep in mind that I did send several reports just in case.
I’m geussing the problem is a corrupt save
I have tried your save files and they indeed seem to be corrupt.
With both your save files (normal + backup file)in place: it just crashes to the desktop at startup. I could see “logging in” appear (literally in the “blink of an eye”) just before the main menu should appear and there was the desktop again. No crash report and no error in the Windows event log.
With only the main save file in place: it CTD’d at the same spot and the crash reporter appeared this time (which I actually have disabled …).
With the normal save moved out of the way and the backup save renamed to the normal save: the game actually told me the save was corrupt and wanted to delete it (which obviously resulted in starting a completely new game).
With the normal save and backup save switched around: it crashed to the desktop again just like the first attempt.
When I restored my own save files the game started just fine again.
When I tried his save files: RAM went up 1 GB. Commit charge went up 2 GB. VRAM went up 300 MB or so. One CPU core increased its usage (but still below 100%) just as did my SSD. GPU was doing nothing. And everything went down again to the initial state after the CTD.
1 Like
Hey @Dan2
Using your provided save file we have reproduced the crash and created a ticket for addressing the issue.
Sorry for the inconvenience, and thanks for reporting!
1 Like
Thanks for the updates been away for a week so all good now just sad I lost all my stuff