Ability to send in physical discs for refund?

Feedback/Feature Requests
1

Obviously people are angry. I get it, you guys didn’t mean to brick the game, but the fact is, it’s currently a defective product. Something that won’t power on is a defective product.

For people like me who just bought the game as a physical copy, we’re currently unable to get any sort of refund because every retailer in the country has a “no refunds, exchange only” policy on opened games/software, ostensibly as an anti piracy measure. That policy works if the disc is defective, but with the current state of games being mainly digital anyway, it’s a dated and frustrating policy.

This whole thing has totally removed any enthusiasm I had for your game from the one time I got to play it. Even after you get it past the title screen again, I am confident that this experience has left such a bad taste in my mouth and given me zero faith in the team behind the product that I have no desire to play anymore. None whatsoever.

And I’m sure I’m not the only one.

I didn’t know I was buying a broken, unfinished game because it was nowhere on the package that it’s still in beta. That’s false advertising at worst. I was advertised a working game, not an interactive title screen.

How about setting up something that allows the misguided consumers an option to mail back our physical copies for a refund? I’ve never bought a game that’s just totally nonfunctional before. It’s only fair, because right now I don’t even want to look at the box.

Thanks.

1 Like
2

I’m sorry for your unsatisfactory experience. And I know that the game is very buggy right now and I am frustrated as well, it is nowhere near a finished product.

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3

I don’t think that sending the pysical copy is a viable option, I’m afraid. It would cost money for shipping, if nothing else. Why are you unable to return the game, though? If you bought a product and you are unhappy with it you should just be able to present your receipt and get your money back.

4

I agree, and this is the only time I’ve ever tried to return a game to Walmart. Exchanges only. Upon further research all big box retailers do this.

I’m fine with paying shipping. I just want something back out of this miserable experience.

5

Most places only replace not refund new copies. Dealing with the same issue except mine is a digital download. Extremely disappointed. My problem; I understand that the devs may not have stated this is a survival game, but it is heavily advertised and reviewed as one. The bugs and drop in FPS can be bothersome, but my biggest complaint is the lack of things to do and maintain in order to “SURVIVE.” Just another shooter with no clue in which direction that they want to go.