Apex Connect e-mail verification problem

Support and Bug Reports
1

I’ve made an account on “Avalache Apex Connect” but I don’t see any e-mail confirmation in my e-mail in received folder nor in spam.
I’ve also tried re-sending it a few times but with no results.

Is there anything that I can do to fix this problem or maybe I’ve done something wrong?

also here is a link to “Avalache Apex Connect” if anyone is wondering what am I talking about:
https://apex-connect.avalanchestudios.com

if I made some mistake in writting: sorry but English is not my native language.

1 Like
2

Just give it some time. Also, make sure the e-mail address you gave was correct one.

I also just made account in there and conformation e-mail arrived within few minutes.

3

Nice for u. Unfortunately for me, I’ve checked, even copied e-mail and pasted but after 4h still nothing.

4

OK. It look like the system does NOT support every e-mail “type”. First I used e-mail ending with @vp and that didn’t work. Gmail works just fine - I receieved e-mail almost instantly.

It’s a little bit annoying that I will have to use my gmail account 'cause it’s my ‘backup’ mail and my primary (ending with @vp) is probably not supported by the system.

Hey at least this problem is solved by “going around” it, which is annoying but works.

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5

Doesn’t work on my primary too, i could probably use my gmail, but as already said it’s annoying!

1 Like
6

Didn’t work on primary icloud - had to used Gmail, came through fine

2 Likes
7

Can somebody from System Reaction or Avalanche please tell which domains are “allowed”?

Did use my primary (custom email mailbox) and secondary (German email provider) and both didn’t work.

Do I really need to create a gmail mailbox for that?

3 Likes
8

Been waiting for 48h, have tried the re-send confirmation. Nothing in inbox or spam folder.

Have used one of my Microsoft email account and one of their domains I always use for games.

My friend just did it using gmail address and got the confirmation email instant…

9

Just now i got double emails telling me I’m Welcome to Avalanche Apex Connect.

Either someone released the domain blocking or it’s because I started a support case last night.
So check your inboxes or contact the support. I’ll put the address here later if others still don’t get the confirmation.

10

I finally got the verification mail on my custom mailbox account but it was timed out :rofl:

Fortunately registering again triggered the verification email again immediately :+1: