Friends game crashing before main menu

Hey, me and my friend have logged around 30-40 hours in this game on pc. We had absolutely no issues until one day, his game would just crash before he could get to the main menu. He has already reinstalled the game 3 times, checked his drivers and the game requirements, checked firewalls and etc., restarted his pc, and not a single thing has done anything. We have looked around but can’t find a solution to this.

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Try moving the save files to another location and see if that helps.
Save files are located in documents/avalanche…

Are you using steam for the game?

We are both using steam for the game

He tried moving the save files out and starting the game but it still crashed

Have he tried with cloud save on or off?