Game bug - everything is gone

Platform: PS4
Solo game.
The game just deleted all informations. Nothing is left in my inventory, all my guns are gone. I can’t see my character - when i try to do an emoji like dancing - I’m invisible. All waypoints are gone, all skillpoints i setted are gone…
Please help me to fix it or give me an opportunity to get the money back.
I had a lot of fun with that game but it’s unplayable like that.
Hope for an answer!

Kind regards