I passed from ps4 to ps5 and since i lost my account and i cant log on my ps5
I don’t understand.
Which account did you lose?
Do you mean that you can’t run your old savegame?
Do you have cloudsaving in psplus active?
Load your savegame on ps4 up, and then on ps5 down.
I had a lvl 40 character on my ps4 on the same psn account but when i download the game on my ps5 i didnt got my character back therefor im on the same psn account
Is there any chance that you can give me my account back ?
Oh, I can’t. I’m just a player as you.
I can’t even understand, what happened to your game.
I played on ps4 at first, too, then installed it on PS5, downloaded my savegame file from PSN and played on. I even sometimes switched to ps4 and Back again, always with the same savegame.
Hey! The savefiles should definitely carry over. Thank you for reporting this, we shall investigate! I don’t know exactly how cloud saving works on playstation, but are you sure you have that set up correctly?
If that’s set up correctly, please check if there’s a system update available on either of the two consoles as well!