Lost character profile after game crash

i really don’t know what happen.

but after last crash , restart my pc and back in game. the game was like i never play it before and can’t continue my game >> my character profile is lost.

this happened to me too , but it was from losing power to my house , lost a level 29 character and had to restart everything. the way i understand it , is that it is a corruption of the save game file.

so , if the save game file corrupt . there is someway to fix it , right ?

im very sorry , but i dont have that answer for you , i think its lost . i am not staff or anything , just someone trying to help , maybe someone else can help more.