[SOLVED] Black Screen Issue (and possibly crashes*)

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1

[SOLVED] Black Screen Issue (and possibly crashes*)

I installed the patch and the new DLC and all I get is a black screen with spinning cassette wheels and music. I have to ctrl/alt/del.

OS MS Windows 10 64-bit
MSI X470 GAMING PRO CARBON AM4 AMD X470 SATA 6Gb/s USB 3.1 HDMI ATX AMD Motherboard
32 gig 2 each CORSAIR Vengeance RGB Pro 16GB (2 x 8GB) 288-Pin DDR4 DRAM DDR4 3000 (PC4 24000) RAM
AMD RYZEN 7 2700X 8-Core 3.7/4.3 GHz
MSI GeForce GTX 1070 DirectX 12 GTX 1070 AERO ITX 8G OC
All drivers up to date.

Added:
Turned off Steam cloud, deleted game including hidden save games (copy the save files to a safe place before deleting them). Unchecked new DLC. Reinstalled the game. It ran. Changed settings (desktop at 4K, ran game at 2K). Exited game and had to hard restart as screen went black.
Checked the new DLC and started the game (still no cloud save). Game started. Exit did not cause black screen.
Added back my save files (saves not cache*)…Game ran with my restored progress. Quitting game didn’t create black screen.
Turned back on Steam Cloud and ran the game with no issues. I have everything back and the game runs fine.
I think this confirms that previous saves and/or setting are conflicting the new patch and/or DLC.

  • I have see other crashing issues solved by deleting the hidden Cache directory.
1 Like
2

Hi,
We are urgently looking into this issue. Thank you for reporting.

Do you mind sharing your specs with us? Did you recently update any drivers, and if so do you remember which ones?

Thanks!

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3

DIYPC Vanguard-RGB Black Dual USB3.0 Steel/ Tempered Glass ATX Mid Tower
OS MS Windows 10 64-bit
MSI X470 GAMING PRO CARBON AM4 AMD X470 SATA 6Gb/s USB 3.1 HDMI ATX AMD Motherboard
32 gig 2 each CORSAIR Vengeance RGB Pro 16GB (2 x 8GB) 288-Pin DDR4 DRAM DDR4 3000 (PC4 24000) RAM
AMD RYZEN 7 2700X 8-Core 3.7/4.3 GHz
MSI GeForce GTX 1070 DirectX 12 GTX 1070 AERO ITX 8G OC
Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD (MZ-76E1T0B/AM)
Seagate FireCuda Gaming SSHD 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive
Cooler Master MasterLiquid Lite ML120L RGB AIO CPU Liquid Cooler
EVGA SuperNOVA 1000 G2 120-G2-1000-XR 80+ GOLD 1000W Power Supply
Nahimic3 Audio Boost sound
Razer Kraken 7.1 V2: 7.1 Surround Sound Headset
ET Robot RGB Mechanical 104 Key Gaming Keyboard 16.8 Million Color, MX Blue Switches, Aluminum Chassis
Logitech G502 Gaming Mouse
All newest patches and updates.

4

Thanks for helping us with information!

5

Same here. Last time it was the Halloween clothing that prevented the update from running. I had on an Experimental Vest before this November update so maybe that’s what’s happening again.

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