[Windows + Xbox] Constant Crashing - Game Unplayable

Support and Bug Reports
1

When joining a friend’s game from Win10 to Xbox hosted game, or vice versa, the game crashes in one of the following ways:

  • The game will crash instantly
  • The game will print “joining” log messages in the bottom left side of the screen, then crash
  • The game will load, the character will be visible for a few seconds, then crash

Xbox players

  • Xbox one

Win10 player

  • Windows 10 x64
  • Intel Core i7 7700k
  • 32 GB RAM
  • GTX 1080ti

My friends and I have refunded the game, as it is unplayable. However, we thought it may have been fun. Once the game is playable, we may purchase again.

Windows crash report

Version=1
EventType=MoBEX
EventTime=132880564696543701
ReportType=2
Consent=1
UploadTime=132880565837276617
ReportStatus=100
ReportIdentifier=3bcb1d09-d292-49eb-8d30-6c7370eccc5f
IntegratorReportIdentifier=d4e4e35e-21b5-4ed9-a62a-74f08795a01b
Wow64Host=34404
NsAppName=praid:Game
AppSessionGuid=000021bc-0001-0042-4a73-3a482b16d801
TargetAppId=U:AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr!Game
TargetAppVer=1.0.238.0_x64_!2021//11//18:15:38:25!2753bf2!GenerationZero_F.exe
BootId=4294967295
TargetAsId=650
UserImpactVector=858796848
IsFatal=1
EtwNonCollectReason=1
Response.type=4
Sig[0].Name=Package Full Name
Sig[0].Value=AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr
Sig[1].Name=Application Name
Sig[1].Value=praid:Game
Sig[2].Name=Application Version
Sig[2].Value=0.0.0.0
Sig[3].Name=Application Timestamp
Sig[3].Value=61967371
Sig[4].Name=Fault Module Name
Sig[4].Value=ucrtbase.dll
Sig[5].Name=Fault Module Version
Sig[5].Value=10.0.19041.789
Sig[6].Name=Fault Module Timestamp
Sig[6].Value=2bd748bf
Sig[7].Name=Exception Offset
Sig[7].Value=000000000007286e
Sig[8].Name=Exception Code
Sig[8].Value=c0000409
Sig[9].Name=Exception Data
Sig[9].Value=0000000000000007
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19044.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9ecd
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9ecd9f40b70d4ee832f72ecd5761d092
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=f96a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=f96ab28d6630fa553508d9b0004041e6
UI[2]=C:\Program Files\WindowsApps\AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr\GenerationZero_F.exe
LoadedModule[0]=C:\Program Files\WindowsApps\AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr\GenerationZero_F.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\SHELL32.dll
LoadedModule[5]=C:\Windows\System32\msvcp_win.dll
LoadedModule[6]=C:\Windows\System32\ucrtbase.dll
LoadedModule[7]=C:\Windows\System32\USER32.dll
LoadedModule[8]=C:\Windows\System32\win32u.dll
LoadedModule[9]=C:\Windows\System32\GDI32.dll
LoadedModule[10]=C:\Windows\System32\gdi32full.dll
LoadedModule[11]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\System32\msvcrt.dll
LoadedModule[13]=C:\Windows\System32\sechost.dll
LoadedModule[14]=C:\Windows\System32\RPCRT4.dll
LoadedModule[15]=C:\Windows\System32\WS2_32.dll
LoadedModule[16]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[17]=C:\Windows\System32\combase.dll
LoadedModule[18]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[19]=C:\Windows\System32\ole32.dll
LoadedModule[20]=C:\Program Files\WindowsApps\AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr\gfsdk_waveworks.dll
LoadedModule[21]=C:\Windows\SYSTEM32\XINPUT9_1_0.dll
LoadedModule[22]=C:\Windows\System32\CRYPT32.dll
LoadedModule[23]=C:\Program Files\WindowsApps\AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr\PartyXboxLive.dll
LoadedModule[24]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[25]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[26]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[27]=C:\Windows\SYSTEM32\twinapi.appcore.dll
LoadedModule[28]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[29]=C:\Program Files\WindowsApps\AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr\fmod_studio_F.dll
LoadedModule[30]=C:\Program Files\WindowsApps\AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr\Party.dll
LoadedModule[31]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe\MSVCP140.dll
LoadedModule[32]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe\VCRUNTIME140.dll
LoadedModule[33]=C:\Windows\System32\bcrypt.dll
LoadedModule[34]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[35]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[36]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[37]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[38]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1.dll
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LoadedModule[40]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[41]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[42]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[43]=C:\Windows\SYSTEM32\Wldp.dll
LoadedModule[44]=C:\Windows\SYSTEM32\winmmbase.dll
LoadedModule[45]=C:\Windows\System32\IMM32.DLL
LoadedModule[46]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[47]=C:\Windows\system32\mswsock.dll
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LoadedModule[49]=C:\Windows\System32\shlwapi.dll
LoadedModule[50]=C:\Windows\system32\uxtheme.dll
LoadedModule[51]=C:\Windows\System32\MSCTF.dll
LoadedModule[52]=C:\Windows\SYSTEM32\XInput1_4.dll
LoadedModule[53]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[54]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[55]=C:\Windows\SYSTEM32\inputhost.dll
LoadedModule[56]=C:\Windows\SYSTEM32\wintypes.dll
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LoadedModule[58]=C:\Windows\SYSTEM32\CoreUIComponents.dll
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LoadedModule[62]=C:\Windows\SYSTEM32\xgameruntime.dll
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LoadedModule[64]=C:\Windows\SYSTEM32\GameConfigHelper.dll
LoadedModule[65]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[66]=C:\Windows\System32\clbcatq.dll
LoadedModule[67]=C:\Windows\system32\GamingServicesProxy.dll
LoadedModule[68]=C:\Windows\System32\XblAuthManagerProxy.dll
LoadedModule[69]=C:\Windows\System32\msxml6.dll
LoadedModule[70]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[71]=C:\Windows\System32\wpnapps.dll
LoadedModule[72]=C:\Windows\System32\RMCLIENT.dll
LoadedModule[73]=C:\Windows\System32\XmlLite.dll
LoadedModule[74]=C:\Windows\SYSTEM32\usermgrcli.dll
LoadedModule[75]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[76]=C:\Windows\System32\usermgrproxy.dll
LoadedModule[77]=C:\Windows\System32\Windows.Security.Authentication.Web.Core.dll
LoadedModule[78]=C:\Windows\System32\iertutil.dll
LoadedModule[79]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[80]=C:\Windows\System32\vaultcli.dll
LoadedModule[81]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[82]=C:\Windows\System32\XblAuthTokenBrokerExt.dll
LoadedModule[83]=C:\Windows\System32\threadpoolwinrt.dll
LoadedModule[84]=C:\Windows\System32\MMDevApi.dll
LoadedModule[85]=C:\Windows\System32\CryptoWinRT.dll
LoadedModule[86]=C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_015fa42d67826549\nvldumdx.dll
LoadedModule[87]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[88]=C:\Windows\SYSTEM32\msasn1.dll
LoadedModule[89]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[90]=C:\Windows\SYSTEM32\drvstore.dll
LoadedModule[91]=C:\Windows\SYSTEM32\cryptbase.dll
LoadedModule[92]=C:\Windows\System32\WINTRUST.DLL
LoadedModule[93]=C:\Windows\System32\imagehlp.dll
LoadedModule[94]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[95]=C:\Windows\system32\rsaenh.dll
LoadedModule[96]=C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_015fa42d67826549\nvwgf2umx.dll
LoadedModule[97]=C:\Windows\system32\nvspcap64.dll
LoadedModule[98]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[99]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[100]=C:\Windows\SYSTEM32\dcomp.dll
LoadedModule[101]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[102]=C:\Windows\SYSTEM32\ColorAdapterClient.dll
LoadedModule[103]=C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll
LoadedModule[104]=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule[105]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[106]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[107]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[108]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[109]=C:\Windows\SYSTEM32\UMPDC.dll
LoadedModule[110]=C:\Windows\SYSTEM32\msacm32.drv
LoadedModule[111]=C:\Windows\SYSTEM32\midimap.dll
LoadedModule[112]=C:\Windows\SYSTEM32\resourcepolicyclient.dll
LoadedModule[113]=C:\Windows\system32\napinsp.dll
LoadedModule[114]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[115]=C:\Windows\system32\wshbth.dll
LoadedModule[116]=C:\Windows\system32\NLAapi.dll
LoadedModule[117]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[118]=C:\Windows\System32\NSI.dll
LoadedModule[119]=C:\Windows\System32\winrnr.dll
LoadedModule[120]=C:\Windows\System32\rasadhlp.dll
LoadedModule[121]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[122]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[123]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[124]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[125]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[126]=C:\Windows\SYSTEM32\amsi.dll
LoadedModule[127]=C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2111.5-0\MpOav.dll
LoadedModule[128]=C:\Windows\SYSTEM32\webio.dll
LoadedModule[129]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[130]=C:\Windows\system32\schannel.DLL
LoadedModule[131]=C:\Windows\SYSTEM32\mskeyprotect.dll
LoadedModule[132]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[133]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[134]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[135]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[136]=C:\Windows\System32\npmproxy.dll
LoadedModule[137]=C:\Windows\System32\dusmapi.dll
LoadedModule[138]=C:\Windows\System32\Windows.Networking.HostName.dll
LoadedModule[139]=C:\Windows\System32\netprofm.dll
LoadedModule[140]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[141]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[142]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[143]=C:\Windows\System32\Windows.Web.dll
LoadedModule[144]=C:\Windows\System32\Windows.ApplicationModel.Store.dll
LoadedModule[145]=C:\Windows\System32\Cabinet.dll
LoadedModule[146]=C:\Windows\System32\webservices.dll
LoadedModule[147]=C:\Windows\system32\upnp.dll
LoadedModule[148]=C:\Windows\system32\urlmon.dll
LoadedModule[149]=C:\Windows\system32\SSDPAPI.dll
LoadedModule[150]=C:\Windows\system32\srvcli.dll
LoadedModule[151]=C:\Windows\system32\netutils.dll
LoadedModule[152]=C:\Windows\system32\hnetcfg.dll
LoadedModule[153]=C:\Windows\system32\GPAPI.dll
LoadedModule[154]=C:\Windows\system32\ATL.DLL
LoadedModule[155]=C:\Windows\system32\ncryptprov.dll
LoadedModule[156]=C:\Windows\SYSTEM32\XAudio2_9.dll
LoadedModule[157]=C:\Windows\System32\Windows.UI.dll
LoadedModule[158]=C:\Windows\System32\WindowManagementAPI.dll
LoadedModule[159]=C:\Windows\SYSTEM32\websocket.dll
OsInfo[0].Key=vermaj
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OsInfo[1].Key=vermin
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OsInfo[2].Value=19044
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OsInfo[5].Key=arch
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File[0].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0B7.tmp.WERInternalMetadata.xml
FriendlyEventName=Stopped working
ConsentKey=MoBEX
AppName=GenerationZero_F.exe
AppPath=C:\Program Files\WindowsApps\AvalancheStudios.GenerationZero_1.0.238.0_x64__m0byj0nmrybdr\GenerationZero_F.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=FAA8DF7C9097E2235452129A00617FC0
MetadataHash=1617988516
2

Thanks for sharing! The team has looked into this and it seems it’s an issue with our external server provider. Should be fixed soon!