Xbox black screen only on one account

Hi, so I play on Xbox and I click continue and my screen turns black just music I can’t interact with any buttons or anything and it doesn’t load I try to see if it’s only my account so I hop on a alt and it works fine anyone know what’s up?

Same thing is happening to me on ps4 I try to continue and it can’t load the game up. Question, are you wearing Halloween apparel? My jacket is invisible in character select

Same problem on PC with the Antarctic Jacket. Try to get someone to send you an invite and join their game, after that remove the jacket. Not sure if the same works on Xbox, but PS4 seems to work that way too

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