Xbox Series x error save

xbox series x. I’ve lost everything on my account characters weapons etz when loading game it sends me to the desktop. I made a new one thinking about starting over but the same thing happened. Crash in game and when I re-entered the game it sends me to the desktop. I have lost an account with 2 years and another recently. I am desperate, it is the worst thing you can do in a game to lose everything so much time error and cloud error. Google traductor.

Did you try to delete the apex connect account (by browser) before starting the game?

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yes it worked thanks. the bad thing is that I deleted my old account 21k dead 4 characters. but I can trace