That’s your point of view. Or in general the customers point of view. But that’s usually not the point of view of the heads of the companies. For them bug fixing is equal to wasting time. And time is money. They expect to get a working game, which can be sold. As long a bug doesn’t stop the devs from working on new content for selling the game, it doesn’t have high priority from the heads point of view. If the devs can spend time on fixing it without getting in trouble with their goals, everything is fine.
And that’s why GZ is like it is now.
The expectations for fixing bugs in game development differ based on the perspective of each stakeholder group—product owners, developers, and customers—due to their distinct roles and priorities. Here’s an overview:
- Product Owner’s Perspective
Focus: Business impact and user experience
Expectations:
Prioritize bugs based on how they affect the game’s revenue, reputation, or user retention.
Ensure critical issues (e.g., crashes, progression blockers) are fixed promptly, while low-priority bugs may be deferred or ignored if they don’t impact KPIs.
Balance bug fixes with the delivery of new features, content updates, or marketing deadlines.
Communicate clearly to stakeholders about bug resolution timelines.
Key Considerations:
Will fixing this bug improve player satisfaction or sales?
Can the team deliver fixes without disrupting the release schedule?
- Developers’ Perspective
Focus: Technical feasibility and code quality
Expectations:
Fix bugs effectively without introducing new issues (regressions).
Address high-priority and easy-to-reproduce bugs first.
Ensure that fixes align with best practices, technical constraints, and long-term maintainability.
Communicate any challenges, such as time needed to diagnose or the complexity of the fix, to the product owner.
Key Considerations:
Is the bug in critical systems, or is it a cosmetic issue?
Does fixing the bug require refactoring or significant changes to underlying systems?
How can they balance time spent on fixes with ongoing development tasks?
- Customers’ Perspective
Focus: Immediate impact on gameplay and satisfaction
Expectations:
Bugs that directly disrupt gameplay, such as crashes, server issues, or game-breaking exploits, should be resolved as quickly as possible.
Minor bugs, such as graphical glitches, are tolerated to an extent but should not persist for long periods.
Customers expect transparency and communication about when bugs will be addressed.
A bug fix should not introduce new problems or negatively affect other aspects of the game.
Key Considerations:
How does the bug affect the player experience (e.g., immersion, fairness, progression)?
Are the developers listening to feedback and acknowledging the issue?
How often are bug fixes released, and are they delivered in a timely manner?
Comparative Summary
Understanding these varying expectations helps align efforts between stakeholders, ensuring that bug resolution contributes to both the game’s success and customer satisfaction.