Seems there is a pretty large issue here that is starting to hit more and more. Hope they fix it soon
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So I’m on Xbox, my issues is I have 2 Xbox consoles. The game was running fine until I tried to play on my second Xbox. The game synced up when I logged into my profile but when I went to play almost all of my challenges were reset. I still have all of the rewards from completed challenges minus titles but ones that had progress were reset. Not a big hassle but on the collectible challenges I have collectibles but no credit for those I have already…
Ok I don’t under stand why can’t play. so i’ll explain when i’m on xbox home and I click on generation zero and then I load to profile log on and then I login it goes to black loading screen and then freezes and crashes and it only started to happen when I installed the new update so don’t no what to do I need help I don’t want to delete it and lose all my progress
Same issue topics merged.
//Mod
Same, currently i have no problems at all.
I think i’ll delay getting the dlc until there’s a fix
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Having same problem on Xbox One X to change to another character and game crashed after I selected my character and hit continue. I was in Masskar and had just armored the truck and went in the previously locked door when I quit my game. Now I’m getting crashing on profile login. I can also play if I select a profile on my Xbox that did not previously ever log into the game.
After purchasing and playing fnix rising on release with no crashes. After coming back to it and clicking continue or selecting a character during loading the game hard crashes. It just freezes and takes you to the homescreen.
This happened 5 times consecutively in the exact same amount of time everytime. This isn’t just me experiencing this issue as a handfull of others are also experiencing this.
It is strictly after getting fnix because i asked a friend if mine who plays the game but hasn’t gotten fnix if everything was ok and it was fine.
Please fix this quickly as i really want to be playing the game and alot of xbox players are going to be disappointed.
2 Likes
Same issue topics merged.
//Mod
Playing on Xbox One S
Have not purchased the new DLC, playing with the new game updates/fixes that launched at the same time. Game has crashed at least 6 times while saving, just walking, other random times. Prior to update, had the game crash just a couple times in the last 3-4 months.
Also with new update, it’s automatically putting you online to play with others - don’t like that at all and checked and don’t see a way to turn that feature off. If I want to play with others, I’ll choose to - don’t force this on players. Been solo the whole time. So now I have to go offline in Xbox settings before I play.
2 Likes
Hey guys 
First of all I want to say that we are very sad to see that so many of you are affected by this issue. This is not something we’ve seen in our tests of the patch and the DLC, and if we had we would have done something about it before releasing the patch + DLC as we consider issues regarding crashes, progress and save data to be among the most serious types of issues. We thank you for your patience and in the meantime the team will be doing our best to get this issue sorted.
We are currently investigating this and a high priority ticket has been created, however our attempts at reproducing this has not yielded any results as of yet so I was hoping you guys could help us by answering some questions which might give us a better understanding of the issue. I see that some of you have already answered some of these in your initial reports, but if you don’t mind you are very welcome to answer the questions below again (preferably numbering your replies to match the corresponding question, or copying all the questions and adding your replies underneath/after each question)
- Was your save file created recently, or have you used it over several patches?
- Have you played single player only, multiplayer only or a mix of both?
- What DLC’s do you have installed?
- Does the issue still occur IF uninstalling the FNIX Rising DLC?
- Has anyone experienced this issue recently WITHOUT owning and installing FNIX Rising?
- What was the last thing you did in the game before the issue started occurring? (e.g. playing a specific mission, playing single player, playing multiplayer as host/client, game crash, etc)
- Did the issue start occurring for you after the game had crashed?
- What FNIX Rising main mission are you on? (The missions below are listed in the order they are played/appear and If you are not entirely sure feel free to guesstimate to the best of your ability - we are interested if knowing if you e.g. started a certain mission but didn’t complete it, etc)
- Where The Sun Sets
- The Ringfort
- Tidal Wave
- Piece By Piece
- Test Run
- Clearing The Path
- On The Side Of The Road
- Wages Of Fear
- New Cycles
- Good Night
- Is there anything else that you want to add that you think could be relevant?
Any information or clues which can push us in the right direction can largely improve our ability to get this issue sorted in the best possible way. Although I can not make any promises of restoring affected save files at this time, best case scenario and what we’d want in this case is to identify the issue and provide either a workaround or a patch with a fix which allows you to continue the game without losing any of your progress. At this time it’s unclear what we’ll be able to achieve, but other than continuing our repro attempts we will be monitoring this thread for replies and more info and we’ll do our best to keep you updated.
Note: For issues like this we’d normally ask for copies of affected save files which are really helpful for identifying and fixing issues like this, however, unfortunately we do not have any means of copying and recovering save files from retail xbox consoles (unlike e.g. PC).
Sorry for the inconvenience, thank you for your time and thanks for reporting 
1 Like
Q:Was your save file created recently, or have you used it over several patches?
A:I had the game for a few days prior to the update that was released on the 25th of August.
Q:Have you played single player only, multiplayer only or a mix of both?
A:A mix of both
Q:What DLC’s do you have installed?
A:I actually have not downloaded/purchased any of the DLC, just the base game
Q:Does the issue still occur IF uninstalling the FNIX Rising DLC?
A:N/A, I dont have the DLC unless it was rolled up into the Aug 25th patch
Q:Has anyone experienced this issue recently WITHOUT owning and installing FNIX Rising?
A:Me (SgtNarly xboxOneX)
Q:What was the last thing you did in the game before the issue started occurring? (e.g. playing a specific mission, playing single player, playing multiplayer as host/client, game crash, etc)
A:I was on the Bunker mission, I had just gone to the north to get the purple HP5 with a friend. Hit the stash in that trailer, my friend disconnected from the session, which booted me, and then the game crashed. Upon trying to reload the game, it started freezing on character select screen when I select play as SgtNarly. This occurs on 3 different XboxOneX’s.
Q:Did the issue start occurring for you after the game had crashed?
A: Yes
Q:What FNIX Rising main mission are you on? (The missions below are listed in the order they are played/appear and If you are not entirely sure feel free to guesstimate to the best of your ability - we are interested if knowing if you e.g. started a certain mission but didn’t complete it, etc)
A:I was just on the bunker mission, not even fnix rising.
Thank you
1 Like
- Was your save file created recently, or have you used it over several patches?
Over several patches, game first install: December 2019
- Have you played single player only, multiplayer only or a mix of both?
In the past, both. Since latest patch/DLC. ONLY single player
- What DLC’s do you have installed?
Alpine Unrest
FNIX uprising
Blockbuster vanity pack
Spring vanity pack 2019
- Does the issue still occur IF uninstalling the FNIX Rising DLC?
Yes
- Has anyone experienced this issue recently WITHOUT owning and installing FNIX Rising?
No. Only played it with owning and installing the DLC, did NOT play latest patch first without installing new DLC file too.
- What was the last thing you did in the game before the issue started occurring? (e.g. playing a specific mission, playing single player, playing multiplayer as host/client, game crash, etc)
Single player:
Played mission: Wages of fear. Failed mission as truck got too damaged. After mission failed the truck disappeared and mission prompt displayed on screen (to start the mission over I think). Quit to menu right then, and during loading screen (cassette animation) game crashed with loud buzzing sound. Game was “quit” from the Xbox dashboard as it kept buzzing while locked up.
- Did the issue start occurring for you after the game had crashed?
Yes
- What FNIX Rising main mission are you on? (The missions below are listed in the order they are played/appear and If you are not entirely sure feel free to guesstimate to the best of your ability - we are interested if knowing if you e.g. started a certain mission but didn’t complete it, etc)
- Wages Of Fear
Failed mission, truck too damaged.
- Is there anything else that you want to add that you think could be relevant?
Completed 1 of the new side mission (collecting clothes for ringford residents) before the door was accessible. The clothes were put on the table next to veronica NPC.
Maybe completed another DLC side mission, although quite sure it was just the one.
Fast travelled around map a number of times to destroy several rivals and destroy cars with hammer for the achievement.
Took out around 100+ rockets out of Plundra
No missions from base game or Alpine unrest were active, as they were all done.
No current Xbox Live Gold or gamepass subscription (no players could join)
1 Like
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Was your save file created recently, or have you used it over several patches? It is an old save file.
-
Have you played single player only, multiplayer only or a mix of both? Single player only.
-
What DLC’s do you have installed? All DLC.
-
Does the issue still occur IF uninstalling the FNIX Rising DLC? I have not tried.
-
Has anyone experienced this issue recently WITHOUT owning and installing FNIX Rising? N/A.
-
What was the last thing you did in the game before the issue started occurring? (e.g. playing a specific mission, playing single player, playing multiplayer as host/client, game crash, etc). I was playing the “where the sun sets mission”. I jumped to the closet safehouse and then I killed some robots that were exclusively for the mission. That mission had activated after and I could not enter Masskar. I exited, and the pressed continue and the game crashed continually.
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Did the issue start occurring for you after the game had crashed? The game became unplayable due to a mission bug, and it crashed after logging out and trying to restart.
-
What FNIX Rising main mission are you on? (The missions below are listed in the order they are played/appear and If you are not entirely sure feel free to guesstimate to the best of your ability - we are interested if knowing if you e.g. started a certain mission but didn’t complete it, etc).
- Where The Sun Sets - Couldn’t complete this.
- Is there anything else that you want to add that you think could be relevant? I am playing on a newly created profile and no crashes have occurred.
1 Like
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Was your save file created recently, or have you used it over several patches?
Bought the game last week, along with Alpine Unrest as a bundle on the Microsoft Store. -
Have you played single player only, multiplayer only or a mix of both?
Single player only. -
What DLC’s do you have installed?
Alpine Unrest
FNIX Rising
Blockbuster Vanity Pack
Spring Vanity Pack -
Does the issue still occur IF uninstalling the FNIX Rising DLC?
Have not tried. -
Has anyone experienced this issue recently WITHOUT owning and installing FNIX Rising?
N/A put prior to installing the DLC it was running seamlessly. -
What was the last thing you did in the game before the issue started occurring? (e.g. playing a specific mission, playing single player, playing multiplayer as host/client, game crash, etc)
Playing single player exploring, right after combat -
Did the issue start occurring for you after the game had crashed?
Frame frame drops came first, although the crashing when trying to get to the main menu from in game has stopped. -
What FNIX Rising main mission are you on? (The missions below are listed in the order they are played/appear and If you are not entirely sure feel free to guesstimate to the best of your ability - we are interested if knowing if you e.g. started a certain mission but didn’t complete it, etc)
Still playing the base game missions. -
Is there anything else that you want to add that you think could be relevant?
Combat in particular triggers a significant drop in frame rate, along with enemies firing at nothing or at walls, ignoring the player and running away from the player. Exploration upon launching the game is fine until the first combat initiates, from then on the issues occur.
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Platform: Xbox
Description: game freezes then crashes after pressing ‘Play as’ with main account. Tried on a second account that never played Generation Zero and game runs fine as of now but main account is still completely blocked whether online or off…
Steps To Reproduce: Press A on start menu on Xbox
Images / Videos:
Host or Client: SuSpInTiOn is my gamer tag on Xbox
Players in your game: None, besides a random joining after FNIX RISING released, I’ve had no other contact with any other players
Specifications: Xbox One X
- Old Save File, around Alpine release date
2.Single player with a random joining me for seconds after I downloaded FNIX RISING
3.Everything except for Schweet Vanity Pack
4.Have tried currently, Uninstalled FNIX RISING, only a 10mb download, game still froze/crashed after pressing ‘Play as’
5.No known issues besides random crashes every few days, nothing major
6.Killing Rivals on Himjfall( Alpine Island) haven’t started any content on FNIX RISING, absolutely nothing, I’ve been on Alpine since it released and have played on the Island since then, playing the game every few months, still haven’t finished quest there, all single player. I was overemcumbered but could still walk I believe
7.Besides slow game play when more than 10 enemies on the screen, no real issues were noticed when I last played
8.Never started FNIX RISING content, I downloaded the DLC a few days ago but wanted to finish Alpine first
9.Game gets slow with large amount of combat going on, mainly a lot of enemies, besides that I’ve had no issues until this MAJOR ISSUE
Thanks for any support and help that can be provided!
1 Like
Was your save file created recently, or have you used it over several patches?
Reletively recently pre-fenix about a week before that
Have you played single player only, multiplayer only or a mix of both?
Mixed but never touched finding a game. Just joined friends and friends joined me.
What DLC’s do you have installed?
All
Does the issue still occur IF uninstalling the FNIX Rising DLC?
Yes.
Has anyone experienced this issue recently WITHOUT owning and installing FNIX Rising?
Not that I know of other than here.
What was the last thing you did in the game before the issue started occurring? (e.g. playing a specific mission, playing single player, playing multiplayer as host/client, game crash, etc)
Did the issue start occurring for you after the game had crashed?
Was up in a lighthouse. Decided to take a shower and fix a controller. Auto shut xbox. Issue happened after turning the game on again.
What FNIX Rising main mission are you on? (The missions below are listed in the order they are played/appear and If you are not entirely sure feel free to guesstimate to the best of your ability - we are interested if knowing if you e.g. started a certain mission but didn’t complete it, etc)
I was not doing a mission at the time just roaming around from area to area.
OTHER NOTES:
Have noticed that it’s linked to the main profile of the user who crashed and played beforehand. Deleting the save does not fix the issue or reinstalling the game and dlc. But i have noticed being able to get into the game just signing in as a guest. After signing out as the guest and the game redirects to the sign in menu. Pressing A on the main profile you play as, the game automatically crashes and goes to home screen after trying to do the online login. So it may be an issue where the profile and the service on your end is conflicting and crashing the user.
Last resort FIX:
Only way I found to bypass this is to delete the entire save off both the console and cloud. Basically starting completely over is the only fix I found.
1 Like
I play on an Xbox onex Downloaded recent update along with finix rising have been locked out for almost a week now played first two missions was playing the escort mission vehicle disappeared thought it was just a bug logged out keeps crashing at the connecting to online profile portion of the menu I have tried re installing the game cleared my local save data tried the console hard reset and even tried using the physical disk nothing has seemed to work I have been playing almost a year now have two maxed characters and have all weapons I have invested a lot of time in the game please help is there a patch that can fix this? I don’t want to have to delete and start over if I don’t have to
Merged with main topic issue.
//Mod
**Platform:**xbox onex
**Description:**the ”connecting to online profile”freezes before main menu.kicks me back out to my dashboard when trying to start the game.
**Steps To Reproduce:**i was playing the escort mission in finix rising the armoured truck disappeared I could still hear it I exited the game and have not been able to access my game at all
**Images / Videos:**no
**Host or Client:**single player private game
**Players in your game:**just me
**Specifications:**xbox onex
Same issue topics merged.
//Mod