We decided it was important to create a new thread, because if you happen to still be experiencing this bug, we would like to cooperate with you directly. Please refer to the old thread here.
Thank you for taking the time to report this issue. We seemed to of fixed this issue for most players, but we want to make sure we can fix it for everybody. If you have any additional information to share about this issue, please continue to post it.
To be able to investigate this issue further internally, we need to the savegame files from all of those who were effected. Unfortunately, you can’t directly send them to us. They are saved locally to your XBOX and on your XBOX Cloud. To help us get them, we need your GamerTag and written permission to allow us to retrieve your savegame files from your XBOX cloud saves.
To help us with this, please private message me with your GamerTag and written permission. Please don’t post them here in this thread.
I am on PC using the Microsoft Store version and I have the same issue. My savegame is easier to retrieve then most other people. Would you like me to send it?
the game is still buggy on the menu when I want to connect the game freezes, impossible to play with my profile, this is the second time it has happened in 20 years and only on this game Were do i give my private information to resolve the issue? Am on series x.
I don’t know if it’s up to date, because the post you refer to is 2 years old and there already have been some updates after that. But you should be able to send this info by PM.
Click on the mods icon, there you should have the option to send a message.
Hi I’m not sure if this is the right post to reply to but I am having issues getting the game to start. I haven’t had this problem until yesterday when it says to press A (Xbox) play on the first sign in screen before the main menu it will start to load and just completely crash and exit to the Xbox home menu. I have tried uninstall and reinstall and it is still having that issue so if anyone can help me or guide me to the right person or thread I would greatly appreciate it!
im having this problem myself it just started today, im playing on pc but through the xbox store every time it trys to get my profile it freezes and the hole game crashes. what is the fix for it
Do you remember what you were doing last in the game? I’ve read on a recent post that multiple people haven’t been able to play because their save game file is corrupted and the last thing they were doing was building which I think I was building as well but I can’t exactly remember.
i have just started to do some building but the last thing i was going was making my way to my last bunker i needed then next time i went to log on it just crashes every time after i click on my profile for the game. my games not corrupted ive already checked that
From what I’m reading it’s a bug that has to deal with the building mechanic I believe. But what I’m also reading is that there is no way around it to get it fixed.
Just started having the same problem was building in a base then boom crash and can’t load up, fresh installs and wipes do nothing. And I can’t find where the save files are to try and wipe that.
Unfortunately it sucks to say but whatever progress and items you had are now currently lost. It’s better explained in this thread here: "Corrupt save game" - #25 by SlowJ0-J0-J0
but best bet is to wipe your save data and start off fresh. If you need help with that part let me know but unfortunately this is the only way to play the game again after running into that certain bug. "Corrupt save game" - #25 by SlowJ0-J0-J0
