The current state of this issue is that we need save files from players who are affected by this issue to further track down what is happening. The development team has been in contact with XBOX to arrange an agreement to provide us with these save files from players who agree to it. With your permission and your XBOX gamertag, XBOX will be able to provide us with the save files on your account associated exclusively with Generation Zero.
If you have deleted your savegame files and the issue no longer occurs for you, then your save files will not be helpful to us. Please do not attempt to delete your savegame files.
If you are willing to help us with this issue, then please private message me with your gamertag and written permission allowing the development team to use it for the purpose of retrieving your savegame files from XBOX. All gamertags will be kept private and used solely for this purpose.
Note: Cloud saves must be enabled for the development team to retrieve savegame files from XBOX. Click here: (https://support.xbox.com/help/games-apps/game-setup-and-play/cloud-game-saves-faq) to see how to enable cloud game saves on your XBOX.
We are doing our best to get this issue sorted, however, at this time we want to be clear that we can not guarantee that your save files will be restored even if that is what we’d ideally want to achieve.
Thank you very much to everyone for all of the help that you’ve provided so far and for patiently waiting for a solution to this issue.
Edit on September 11th, 2020:
I just wanted to take a moment to thank everyone who’s provided additional information regarding the crashes and those who sent us their GamerTags with permission to retrieve their savegame files from XBOX.
The current status of this crash issue is that the development team has received the savegame files from many users and is beginning to troubleshoot them. We believe we have received all of the GamerTags we need and are requesting the players to not send us anymore for now.
We will continue to communicate with players here regarding future updates on this issue and if the development team needs any additional information or help from the community.